Made to Measure Specialist
Position Location: Ossett, West Yorkshire
Carl Stuart Tailors is a 100% UK-based mens and ladies wear tailoring organisation employing some of the most tenured and exceptional craftspeople in the country, showcasing skills in pattern cutting, pressing, and construction. We concentrate only on made-to-measure and bespoke work, where quality always trumps production speed. We are proud of our team and look forward to continuing to build it around these tenets: creativity, imagination, and impeccable craftsmanship. We’re looking for a driven, full-time Made to Measure Specialist with exceptional customer service experience to join our store in Ossett. As MtM Specialist, you will have the opportunity to join a small dedicated team, work in an environment where your ideas and dedication can help the growing success of the store and our brand, steeped in history and heritage. You will need to excel in offering high-end customer service to existing and new customers, while also being able to build a strong rapport to gain repeat business and a customer base. In store, you will be the brand ambassador and the link between the products and customers, so we're looking for a confident and sales-focused individual who can deliver a positive and friendly customer service approach, using strong communication and interpersonal skills.
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The Made to Measure Specialist is the face of the Carl Stuart Tailors brand to the customer and is responsible for providing them a complete shopping experience. To represent the best of British Made to Measure through delivering a high level of customer service and clientele management in order to encourage repeat spend and brand loyalty. To act as an ambassador of the brand in line with business goals and achieve sales targets as outlined by your line manager, supporting the overall growth and profitability of the store.
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Deliver the highest level of customer service and offer an exceptional one-to-one experience ensuring the customer comes first. Being able to build a strong relationship with your customer base to gain repeat business and increase sales
Show up-to-date knowledge of MtM services
Being able to achieve individual and store targets
Work productively within a team and also being able to work as an individual in control of the store and customers
Maintain visual merchandising and shop standards to a high end - including assisting with deliveries, stock room and shop floor organisation
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Made to measure experience
Exceptional customer service skills
A competitive drive to achieving sales targets
Knowledgeable about tailoring
Proven competence and technical experience in the MTM field
Excellent communication skills
Administration skill and understanding of retail procedures
Understanding of retail trends, shopping habits and competitor activities
You will be given excellent training, rewards for hitting individual and team targets, and the privilege of working for a heritage men and ladieswear establishment with a rich history and strong reputation.
